HTTPS Interception

This system is configured to use HTTPS Interception. For this to work your device may require an additional security certificate to avoid problems with HTTPS sites, in particular those with HSTS or HTTPS certificate pinning.

Please note: You only need to apply the inspection root certificate once.

download Certificate

Internet Explorer

  1. Click the Download the certificate button and save the file
  2. From the Control Panel, open Internet Options
  3. Go to Content > Certificates
  4. Go to the Trusted Root Certification Authorities tab
  5. Click Import
  6. Navigate to your download directory and select the file you downloaded earlier
  7. Click OK
  8. Restart Internet Explorer

Chrome (Windows)

  1. Click the Download the certificate button and save the file
  2. Go to Menu > Settings
  3. Expand Show advanced settings
  4. Go to HTTPS/SSL > Manage certificates...
  5. Go to the Trusted Root Certification Authorities tab
  6. Click Import
  7. Navigate to your download directory and select the file you downloaded earlier
  8. Click OK
  9. Click Finished and close the settings tab
  10. Restart Chrome

Firefox (Windows)

  1. Click the Download the certificate
  2. When prompted select Trust this CA to identify web sites and click OK
  3. Restart Firefox

Safari (OS X)

  1. Click the Download the certificate button and save the file
  2. From the Finder menu, go to Go > Utilities.
  3. Launch the Keychain Access application
  4. From the Keychains panel, click System
  5. From the Category panel, click Certificates
  6. Create a new keychain by clicking the [ + ] at the bottom of the Keychain Access window
  7. Navigate to your download directory and select the certificate file
  8. Click Open
  9. If prompted, enter your MAC password and click Modify Keychain Access
  10. Double-click the relevant certificate in the list
  11. Expand the Trust section
  12. In the When using this certificate drop-down, select Always Trust
  13. Close the certificate window
  14. When prompted, enter your MAC password to confirm the changes and click Update Settings
  15. Close the Keychain Access window

iPad, iPhone, iPod, iOS (Safari)

  1. Click the Download the certificate button
  2. When prompted, press Install
  3. If prompted, enter or configure your password to confirm
  4. Navigate to Settings > General > Certificate Trust Settings and enable Full Trust for Root certificates

Android (Chrome)

  1. Click the Download the certificate button
  2. When prompted, enter a name of your choice for the certificate
  3. Click OK
  4. If prompted, enter or configure your password to confirm
  5. If prompted, enter a certificate name
  6. If prompted, from the Credentials use drop-down select VPN and apps
  7. Click OK
  8. To confirm certificate installation was successful, navigate to Settings > Trusted credentials
  9. Select the User tab to view user installed certificates

Chromebook, ChromeOS

  1. Click the Download the certificate button
  2. Go to Menu > Settings
  3. Expand Show advanced settings
  4. Go to HTTPS/SSL and click Manage certificates...
  5. Go to Authorities and click Import...
  6. Navigate to your download directory and select the file you downloaded earlier
  7. Select Trust this certificate for identifying websites
  8. Click OK
  9. Click Finished and close the settings tab